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Employee recognition

I was at your store at 575 Dickens Place NE, Concord, NC. A man named Tim helped me. He was polite,knowledgeable and VEARY hard working. He was running between customers to help them. I don't know what your paying him but he deserves a raise. You don't find many like him! Just wanted to let you know. 100% satisfied Cliff Sifford

User's recommendation: Will recommend to anyone.

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ID
#1940922 Review #1940922 is a subjective opinion of poster.
Service
Tires Plus Manager
Pros
  • Respectful and kind
  • Customer service
New Reviewer

Resolved: GREAT SERVICE

Visited DISCOUNT TIRE today was greeted at the door by Craig R Wall. lLocation: 1719 W Jefferson Joliet Il. I had a rim that was bent..do to hitting a pot hole. He said he would attempt bending back to near perfect but with no guaranties. He did a GREAT JOB. What he didn't do was to try and sell me a new rim...He did present the option to me but because the seal was not broken I took a chance. I waited for the repair. He quoted me one and half hours and got me out in 45 minutes. I also listened to how other customers were being handled...Excellent Job! to all. Professional all the way. I did not hear any hard sell. Last but not least...NO CHARGE TO ME.. i DID OFFER TO PAY HIM SOMETHING FOR HIS TIME AND SERVICE BUT HE REFUSED. In the future if I have tire needs I'LL BE BACK!

User's recommendation: Give them try.

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Resolved
ID
#1897335 Review #1897335 is a subjective opinion of poster.
New Reviewer

I ordered tires received 1 one day received 2 the next day have not received the fourth tire yet would not recomend to anybody

still waiting on my fourth tire
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ID
#1807651 Review #1807651 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Poor Management/False promises

Called store to find specific tires wanted for truck. Placed order. Store calls to tell me tires are at this Ga store and call to get appointment to mount tires. Called to set up time to get mounted before arriving and wound up waiting 2 1/2 hours for these idiots to get around to my vehicle. Was told on the phone that i was put in line signed in?!! So i would not have to wait!!!!! *** Took young techs 20 min to mount tires after finnally pulling in bay where I watched this store drive in and out a ton of other vehicles for tire rotations and other basic work while I sit there unable to leave vehicle for this NEW TIRE PURCHASE!!! Not the first set of tires purchased here at this store aswell!! Manager stood behind counter BSing with some guy on thinking about buying tires they dont even carry for over 1hour while other people waitng for work that CAN be done!! Last TIME for me!!!! Wtf Some body better explain to your Dumb *** managers this aint how you run your business!!!!!!
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ID
#1495427 Review #1495427 is a subjective opinion of poster.
Service
Discount Tire Direct Customer Care
Reason of review
Poor customer service
New Reviewer

Resolved: False Advertising on Website

Update by user Nov 01, 2018

Mitch from DTD took care if the issue personally and my situation was resolved promptly and properly. I have bought many tires and wheels from them and they will continue to be my main choice. Thanks DTD!

Update by user Oct 03, 2018

Mitch from DTD called me and personally resolved the situation. He was humbled by the website and that 2 consecutive wheel purchases I made in the last month or 2 were not "in stock" when the site said they were.

Mitch vowed to contact the "powers that be" and insure that the inventory on their site is up to date and accurate. We were able to substitute a similar wheel and get the situation remedied. I give DTD 5 stars now for how they handled this issue.

I own a business myself, and I understand nothing is perfect. Mitch saved the day and I look forward to the new winter setup for my new Camaro ZL1.

Original review posted by user Oct 01, 2018
Discount tire list wheels as having "Over 12 In-Stock". When I placed the order, I get a call that says that they are discontinued and they will have to special order the exact wheels in Black. I asked why they have to special order them when their website says that they have over 12 of those wheels too.... Oh an those cost more too. The customer rep said that their website is terrible and incorrect. I will NEVER USE YOU AGAIN. I have bought numerous wheels and tires from you over the last years. My racing clubs (over 200 autocrossers and track friends) will hear of this too. False Advertising is a bad thing. I have the call recordings and screenshots if you wish to hear and see them.
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Resolved
ID
#1370630 Review #1370630 is a subjective opinion of poster.
Location
Klamath Falls, Oregon
Pros
  • Issue resolution
  • Respectful and kind
  • Customer service
Cons
  • Fake inventory on their website
  • False advertising on their website
Reason of review
Not as described/ advertised
Loss
$1280
Preferred solution
Let the company propose a solution
New Reviewer

Customer service

I would like the thank Michele for best customer service which is actually nothing since she needs more training in how to speak to customers .Michelle hats off to you and your best customers skills but take a look at my account this is not my first set of tires .Called in to ask a question and response from her was like she was *** me a favor .If you dont like your job .my advice change it .called in since the mechanic where the the sensor went were missing and i was asking what to do if you buy another set or the return the tires since they have to an investigation .she sounded upset as though I was bothering her .
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ID
#1316654 Review #1316654 is a subjective opinion of poster.
Service
Discount Tire Direct Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1200
Preferred solution
if we as customers call for assistance we shouldn't get the feeling that we are forcing someone for information

Discount Tire Direct - Tires Review

This company is a JOKE!!!! They think they know everything and won't sell a specific sized tire to you if they "think" it's unsafe based off their review. They ask for your car information at check out even tho it is NONE OF THEIR BUSINESS and then take your money but won't ship your order requiring you to call them to verify information. When I called they gave me some pathetic joke of a spiel about how the tire I ordered is mot safe to run on my car... the exact same tire size and ratio that I've been running for almost TEN years that I've had multiple DEALERSHIP mechanics look at, , comment and compliment me on, align, etc. with NO issues about them being unsafe. This company is an absolute joke because they pretend to know things that they truly "know" nothing about and are just basing off of numbers in their manuals!! Steer clear of Discount Tire Direct!!! They will take your money and WASTE YOUR TIME!!!!
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ID
#965245 Review #965245 is a subjective opinion of poster.
Service
Discount Tire Direct Shipping Service
Reason of review
Order processing issue

Tire/Wheel Fast Shipment - Great Experience

Decided to order some bigger tires & wheels for my truck. Discount Tire Direct had reasonable prices and had the wheels we wanted. We decided to give them a call to make sure the tires would fit without much trimming and the representative helped very much and knew what he was talking about. He helped pick the tire size and push the order through. Unfortunately the tires we wanted were in Texas and the wheels were in Arizona. So they first had to ship the tires to Arizona, mount & balance them, and then send them up to us. We were told 4-5 days until the tires got to Arizona, and 1-2 weeks until they got to us up in Ontario, Canada. Well the whole package arrived 4 business days after ordering it and they fit perfectly. Very impressed with the whole experience, just as we were last time we shopped with them!
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1 comment
#1404008

Very helpful!

ID
#648681 Review #648681 is a subjective opinion of poster.
Location
Toronto, Ontario
Pros
  • Customer service and shipping
Reason of review
On time delivery

Refused to ship goods

Discount tire direct has poor customer service. They actually refused to ship tires to me... In all my years as an automotive service writer/certified mechanic I've never been so shocked.. So unprofessional!! They have a lot to learn about customs service! How can you tell someone what they need if you have no working knowledge of the customers real need.. I.E. special vehicle type and configuration. You should listen to your customers!!! I told there competitor what happened and they gave me a better deal!! Last laughs on you discounttiredirect.com.... I'll be recommending your competitor to all my classic car members!! All 600+.........
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1 comment
#1404009

Sounds like they are trying to keep you safe and not install the wrong tires for your vehicle.

ID
#477622 Review #477622 is a subjective opinion of poster.
Location
Avon, Indiana

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