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Discount tire list wheels as having "Over 12 In-Stock". When I placed the order, I get a call that says that they are discontinued and they will have to special order the exact wheels in Black. I asked why they have to special order them when their website says that...
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Company wrote 0 private or public responses to the review from Oct 01.
5.0
I liked
  • Customer service
  • Respectful and kind
  • Issue resolution
I didn't like
  • Fake inventory on their website
  • False advertising on their website
#1370630
Reply to reviews
I would like the thank Michele for best customer service which is actually nothing since she needs more training in how to speak to customers .Michelle hats off to you and your best customers skills but take a look at my account this is not my first set of tires...
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Company wrote 0 private or public responses to the review from Jul 30.
4.2
I didn't like
  • Customer service
#1316654
Reply to reviews
This company is a JOKE!!!! They think they know everything and won't sell a specific sized tire to you if they "think" it's unsafe based off their review. They ask for your car information at check out even tho it is NONE OF THEIR BUSINESS and then take your money but...
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Company wrote 0 public responses to the review from Dec 01, 2016.
1.0
#965245
Reply to reviews
Decided to order some bigger tires & wheels for my truck. Discount Tire Direct had reasonable prices and had the wheels we wanted. We decided to give them a call to make sure the tires would fit without much trimming and the representative helped very much and knew...
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Company wrote 0 public responses to the review from Jun 11, 2015.
Anonymous
Vern

Very helpful!

5.0
I liked
  • Customer service and shipping
#648681
Reply to reviews
Discount tire direct has poor customer service. They actually refused to ship tires to me... In all my years as an automotive service writer/certified mechanic I've never been so shocked.. So unprofessional!! They have a lot to learn about customs service! How can you...
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Company wrote 0 public responses to the review from Feb 28, 2014.
Anonymous
Randy

Sounds like they are trying to keep you safe and not install the wrong tires for your vehicle.

#477622
Reply to reviews

Contact Discount Tire Direct

Mailing Address:
24350 N. 20th Dr. Building C, Suite 134
Phoenix, Arizona 85085
United States
Phone:
(800) 589-6789
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